TWILIGHT CRUISE approx 2 - 3 hrs

Terms and Conditions

Gift voucher expires 12 months from purchase date. Children under the age of 18 must be accompanied with a parent or guardian CANCELATIONS If your cruise is cancelled due to operators requirements you will be offered a postpone date. Or choice to cancel and receive a full refund. CUSTOMER CANCELLATIONS Customer Cancellations made inside 7 days of the departure time of the cruise will incur 50% cancellation fee, of the booking cost. However cancellations made within 48 hrs of the departing time of the cruise will incur 100% cancellation fee. Special circumstances waivers may apply please discuss with the operator. Company Risk Assessment: Leven River Cruises 1. Introduction:Leven River Cruises is a company that offers scenic river cruises to its customers. This risk assessment aims to identify potential hazards and provide measures to mitigate them, ensuring the safety and well-being of both customers and staff. 2. Hazards and Mitigation Measures: 2.1. Water Safety:Hazards: Accidental falls overboard, drowning, or other water-related incidents.Mitigation Measures: • Providing life jackets and ensuring their proper usage for all customers during the river cruises. • Conducting safety briefings before each cruise, highlighting emergency procedures and the importance of staying within designated areas. • Ensuring staff are trained in water rescue techniques and have appropriate safety equipment readily available. 2.2. Weather Conditions:Hazards: Heavy rain, storms, and extreme temperatures.Mitigation Measures: • Monitoring weather forecasts and canceling or rescheduling cruises if conditions pose a risk to customer safety. • Providing customers with appropriate clothing recommendations for different weather conditions. • Ensuring staff are trained to handle emergency situations arising from extreme weather. 2.3. Slip and Trip Hazards:Hazards: Wet surfaces on the boat, uneven surfaces on the dock.Mitigation Measures: • Regular cleaning and maintenance of the river cruise boats to prevent slips and trips. • Clear signage and warnings on the boat and at the dock to alert customers of potential hazards. • Providing appropriate footwear recommendations to customers. 2.4. Equipment Failure:Hazards: Mechanical failures or malfunctions of the boat.Mitigation Measures: • Regular maintenance and inspections of the boats to identify and rectify any equipment issues. • Ensuring staff are trained in emergency procedures and can respond appropriately to any equipment failures. • Having backup plans in place, such as alternative boats or routes, in case of equipment failure. 2.5. Health and Medical Emergencies:Hazards: Customer or staff experiencing health-related issues or medical emergencies.Mitigation Measures: • Ensuring staff are trained in first aid and CPR. • Maintaining a well-stocked first aid kit on the boat. • Establishing communication protocols with local emergency services for prompt response to any medical emergencies. 1. Conclusion:Leven River Cruises is committed to providing a safe and enjoyable experience for its customers. By identifying potential hazards and implementing appropriate mitigation measures, the company aims to minimize risks and ensure the well-being of all individuals involved. Regular review and updates of this risk assessment will be conducted to adapt to changing circumstances and maintain a high standard of safety.